Requisition 10000335

Administrative/Clerical Support Career Opportunities

Telephone Job Line: (214) 648-5627

PHYSICIAN TELEPHONE CONSULTATION SPECIALIST

Posted Date Mon Oct 05, 2009

Closing Date Fri Oct 09, 2009 or until filled

Salary * Negotiable *

FLSA Status Non-exempt

Department Southwestern Telephone Consultation Service

Job Category Administrative/Clerical Support

Hours 3P - 11P VARIABLE DAYS

Requisition Number 10000335

Position Number 15519

Experience & Education Required (any one of the following):

1. High school graduation or GED. Two (2) years switchboard (PBX) experience to include one (1) year clerical experience, one (1) year keyboard experience, and six (6) months customer service experience.

Skills And Abilities Effective Communications Skills
Switchboard/PBX
Customer Service
Spelling
Typing

Security This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes UT Southwestern to obtain criminal history record information.

Job Duties 1. Receives and dispatches calls for in-house answering service, using computer for recording and logging messages and information relating to each call in accordance with multiple protocols; effectively responds to emergency situations.

2. Receives and triages incoming switchboard calls for campus and affiliated institutions using telephone equipment and personal computer in order to document calls.

3. Completes reports as specified by CTCS Supervisor, which may include completing reports and documents relating to medical emergencies, critical equipment reports, reports relating to operation of in-house answering service, and reviewing of messages for correct grammar and spelling.

4. Functions as shift leader to lower level positions, including communicating daily activities to CTCS staff and management, providing support to Medical Telephone Receptionists of routine tasks, and assisting in training new employees on equipment and policies and procedures.

5. May provide working supervision to small group of Medical Telephone Receptionists in performance of routine work tasks.

6. Performs other duties as assigned.

Comments

Return to Administrative/Clerical Support Career Opportunities

Posted Date	Mon Oct 05, 2009
Closing Date	Fri Oct 09, 2009 or until filled
Salary	* Negotiable *
FLSA Status	Non-exempt
Department	Southwestern Telephone Consultation Service
Job Category	Administrative/Clerical Support
Hours	3P - 11P VARIABLE DAYS
Requisition Number	10000335
Position Number	15519
Experience & Education Required (any one of the following):	1. High school graduation or GED. Two (2) years switchboard (PBX) experience to include one (1) year clerical experience, one (1) year keyboard experience, and six (6) months customer service experience.
Skills And Abilities	Effective Communications Skills Switchboard/PBX Customer Service Spelling Typing
Security	This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes UT Southwestern to obtain criminal history record information.
Job Duties	1. Receives and dispatches calls for in-house answering service, using computer for recording and logging messages and information relating to each call in accordance with multiple protocols; effectively responds to emergency situations. 2. Receives and triages incoming switchboard calls for campus and affiliated institutions using telephone equipment and personal computer in order to document calls. 3. Completes reports as specified by CTCS Supervisor, which may include completing reports and documents relating to medical emergencies, critical equipment reports, reports relating to operation of in-house answering service, and reviewing of messages for correct grammar and spelling. 4. Functions as shift leader to lower level positions, including communicating daily activities to CTCS staff and management, providing support to Medical Telephone Receptionists of routine tasks, and assisting in training new employees on equipment and policies and procedures. 5. May provide working supervision to small group of Medical Telephone Receptionists in performance of routine work tasks. 6. Performs other duties as assigned.
Comments