| Job Duties |
1. Registers patients for scheduled admissions and outpatient proce-
dures. Performs patient intake and registration activities, such
as greeting patients, updating demographics, preparing paperwork,
collecting fees, etc. Collects copayment and deductibles due from
patients and forwards to cashier. Treats patients and their
families with respect and dignity. Ensures confidentiality of
patients' records.
2. Triages phone calls, transferring to RN, voicemail, etc. as
appropriate. Maintains daily productivity goals and key
indicators.
3. Verifies patient has been properly identified to prevent multiple
or duplicate medical records and Parkland numbers, attaining
98% accuracy rate. Manages files, coordinates pick-up from
departments. Collects from physicians, pulls and replaces charts,
and documents medical record requests.
4. Prepares physician patient schedules, documents appointments onto
appropriate physician's schedule, writes appointments onto
discharge sheets for patients, and coordinates appointments for
unit.
5. Balances cash drawer at each day's end. Takes bank deposit to
appropriate location each morning.
6. Provides administrative support to department as needed. Schedules
meetings, organizes calendars, prepares correspondence, etc.
Distributes mail to appropriate parties. Opens mail for unit and
takes actions accordingly.
7. Obtains appropriate signatures on admitting consent forms within 24
hours of admission. Initiates advance directive process.
Coordinates referrals. Interacts with payors and patients to
ensure that referrals requested by physician are arranged and
documented.
8. Performs data management activities. Ensures updates in IDX,
collects encounter forms, verifies that forms have needed
information.
9. Completes monthly reports, such as patient volume report and
practice analysis report.
10. Interviews patients and/or their representative to obtain accurate
demographic information, including insurance information. Notifies
manager concerning admissions that do not meet hospital's criteria.
11. Demonstrates ongoing competency skills, above level problem solving
skills and decision-making abilities.
12. Performs other duties as assigned.
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