| Job Duties |
1. Registers patients, updates demographics. Ensures that patients
understand payment and other financial issues.
2. Coordinates referrals, interacting with payors and patients to
ensure that referrals requested by physician are arranged and
documented.
3. Operates multiline telephone, answers all calls promptly, records
and provides accurate messages to staff and triages calls and sorts
mail.
4. Performs data management activities such as ensuring updates in
IDX. Collects encounter forms, verifies that forms have needed
information (CPT and DX codes) physician signatures, etc.
5. Schedules patients to include new evaluations, clinic visits, tests
and follow-up visits. Maintains logs, verifies that patient
registration number is current. May schedule clients for classes
offered. Calls in cancelled and arranges for rooms, setup, etc.
6. Operates departmental office equipment. Types departmental
correspondence efficiently and accurately. Maintains organized
patient medical records. Keeps filing up to date. Completes
monthly reports, such as patient volume report and practice
analysis report.
7. Makes hospital rounds to lab, pharmacy, radiology, central supply
and other departments as necessary. May visit antipautum high risk
patients admitted to hospital with diversional activities.
8. Keeps track of all sales and rentals. Re-orders as needed. May
assist with new ideas and services for Women's Center. Makes
weekly deposits and reconciles statements and monthly activity
log. Processes all purchase orders to payment of invoices for
products received. Follows-up on invoices.
9. Provides administrative support to medical directors and Graduate
Medical Education department as needed. Schedules meetings,
organizes calendars, and prepares correspondence, etc.
10. Responds to patients' and/or family's complaints. Serves as
advocate to patient and/or family. Reports complaints to Manager
or their designee. Utilizes chain of command to resolve patient,
operational, or personal work related problems.
11. Participates in performance improvement activities as directed.
Attends at least 80% of scheduled staff meetings and 100% of
mandatory educational sessions.
12. Performs other duties as assigned.
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