Requisition 10000486

Clinical Career Opportunities

Telephone Job Line: (214) 648-5627

CLINIC STAFF COORDINATOR

Posted Date Tue Oct 27, 2009

Closing Date Mon Nov 02, 2009 or until filled

Salary * Negotiable *

FLSA Status Non-exempt

Department Office Of Vice President For Clinical Operations

Job Category Clinical

Hours 8:00 AM TO 5:00 PM

Requisition Number 10000486

Position Number 38226

Experience & Education Required (any one of the following):

1. High school graduation or GED, three (3) years experience in patient care environment, and successful completion of UT Southwestern supervisory training course within twelve (12) months of employment. Bachelor's degree in related field preferred.

Skills And Abilities Customer Service
Effective Communications Skills

Security This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes UT Southwestern to obtain criminal history record information.

Job Duties 1. Maintains high level of customer service to all internal and external customers. Functions as patient "service recovery" expert as needed.

2. Oversees performance of tasks within function of clinic (patient phone calls, check-in, check-out, billing activities, scheduling, etc.). Provides working supervision to Clinic Staff Assistants (CSA staff) to ensure appropriate guidelines are followed. Functions as preceptor to ensure CSA staff receive orientation to work tasks. Creates and/or maintains templates for CSA staff functions as needed. Provides regular feedback and training to CSA staff regarding performance.

3. Gives feedback to Clinic Staff Supervisor for performance reviews of CSA staff.

4. Ensures adherence to policies and procedures; works with Clinic Staff Supervisor by assisting in recommendations and/or implementation of changes as necessary to maintain efficient clinic.

5. Monitors "bump" list, handling of appointment cancellations, and overbooking approvals.

6. Orders, stocks, and maintains variety of supplies, including office supplies and forms.

7. Ensures integrity and availability of patient information by staff; maintains patient confidentiality in accordance with university and department policy.

8. Performs CSA staff duties as necessary.

9. Functions as liaison with other departments, offices, and divisions regarding clerical clinic functions as needed.

10. Participates in phone audits as necessary.

11. Assists Clinic Staff Supervisor with preparation of monthly quality assurance documents as required. Gathers data for analysis and reporting.

12. Performs other duties as assigned.

Comments

Return to Clinical Career Opportunities

Posted Date	Tue Oct 27, 2009
Closing Date	Mon Nov 02, 2009 or until filled
Salary	* Negotiable *
FLSA Status	Non-exempt
Department	Office Of Vice President For Clinical Operations
Job Category	Clinical
Hours	8:00 AM TO 5:00 PM
Requisition Number	10000486
Position Number	38226
Experience & Education Required (any one of the following):	1. High school graduation or GED, three (3) years experience in patient care environment, and successful completion of UT Southwestern supervisory training course within twelve (12) months of employment. Bachelor's degree in related field preferred.
Skills And Abilities	Customer Service Effective Communications Skills
Security	This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes UT Southwestern to obtain criminal history record information.
Job Duties	1. Maintains high level of customer service to all internal and external customers. Functions as patient "service recovery" expert as needed. 2. Oversees performance of tasks within function of clinic (patient phone calls, check-in, check-out, billing activities, scheduling, etc.). Provides working supervision to Clinic Staff Assistants (CSA staff) to ensure appropriate guidelines are followed. Functions as preceptor to ensure CSA staff receive orientation to work tasks. Creates and/or maintains templates for CSA staff functions as needed. Provides regular feedback and training to CSA staff regarding performance. 3. Gives feedback to Clinic Staff Supervisor for performance reviews of CSA staff. 4. Ensures adherence to policies and procedures; works with Clinic Staff Supervisor by assisting in recommendations and/or implementation of changes as necessary to maintain efficient clinic. 5. Monitors "bump" list, handling of appointment cancellations, and overbooking approvals. 6. Orders, stocks, and maintains variety of supplies, including office supplies and forms. 7. Ensures integrity and availability of patient information by staff; maintains patient confidentiality in accordance with university and department policy. 8. Performs CSA staff duties as necessary. 9. Functions as liaison with other departments, offices, and divisions regarding clerical clinic functions as needed. 10. Participates in phone audits as necessary. 11. Assists Clinic Staff Supervisor with preparation of monthly quality assurance documents as required. Gathers data for analysis and reporting. 12. Performs other duties as assigned.
Comments