Requisition 10000094

Nursing Career Opportunities

Telephone Job Line: (214) 648-5627

PATIENT & PHYSICIAN REFERRAL NURSE

Posted Date Fri Sep 11, 2009

Closing Date Thu Sep 17, 2009 or until filled

Salary * Negotiable *

FLSA Status Exempt

Department Office Of Vice President For Clinical Operations

Job Category Nursing

Hours MONDAY-FRIDAY, 8AM TO 5PM

Requisition Number 10000094

Position Number 42882

Experience & Education Required (any one of the following):

1. Associate degree, two years general nursing experience, licensure as registered Nurse by Board of Nurse Examiners for the State of Texas, and a current Basic Life Support (BLS) certification course accredited by the American Heart Association (AHA) are required. Working experience in an outpatient clinic and/or in large, complex
2. medical center(s) is preferred.

Skills And Abilities Customer Service
Effective Communications Skills
CPR Certified

Security This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes UT Southwestern to obtain criminal history record information.

Job Duties 1. Develops working relationships with Clinic Managers, Medical Directors, Unit Managers, and Nursing leadership with a goal of understanding "access priorities" and developing protocols to allow scheduling of patient clinic visits, tests and procedures in the University Hospitals and Clinics by staff in Guest and Patients Services.

2. Facilitates access for patients, employees and Physicians to UT Southwestern Ambulatory Clinics and Hospitals and utilities contacts developed by the Outreach Staff.

3. Uses clinical nursing experience and judgment in the application of procedures, techniques and practices to assess patient needs.

4. Serves as a resource person and role model to Guest and Patient Services employees.

5. Uses knowledge of HIPAA, Service Recovery, Complaints and Risk Management to address difficult, awkward situations in a supportive role with tact and diplomacy. Applies strong customer service skills and excellent personal interactions, with the ability to constructively interact with physicians, managers, and support staff and obtain University Hospitals and Clinics goals.

6. Takes ownership of solving problems or issues of importance to patients, physicians and employees.

7. Works with minimal supervision, adaptability and high tolerance for ambiguous work situations.

8. Uses computerized medical record (especially scheduling) to facilitate patient and physician access to UT Southwestern Hospitals and Clinics.

9. Communicates plans and organize work in a logical and efficient manner.

10. Works in a cooperative manner with staff in Guest and Patient Services as well as with physicians, managers and/or physicians office staff.

11. Performs other duties as assigned.

Comments STRONG "TRAIGE AND CUSTOMER SERVICE" EXPERIENCE. EPIC and or Electronic Charting/Medical records preferred.

Return to Nursing Career Opportunities

Posted Date	Fri Sep 11, 2009
Closing Date	Thu Sep 17, 2009 or until filled
Salary	* Negotiable *
FLSA Status	Exempt
Department	Office Of Vice President For Clinical Operations
Job Category	Nursing
Hours	MONDAY-FRIDAY, 8AM TO 5PM
Requisition Number	10000094
Position Number	42882
Experience & Education Required (any one of the following):	1. Associate degree, two years general nursing experience, licensure as registered Nurse by Board of Nurse Examiners for the State of Texas, and a current Basic Life Support (BLS) certification course accredited by the American Heart Association (AHA) are required. Working experience in an outpatient clinic and/or in large, complex 2. medical center(s) is preferred.
Skills And Abilities	Customer Service Effective Communications Skills CPR Certified
Security	This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes UT Southwestern to obtain criminal history record information.
Job Duties	1. Develops working relationships with Clinic Managers, Medical Directors, Unit Managers, and Nursing leadership with a goal of understanding "access priorities" and developing protocols to allow scheduling of patient clinic visits, tests and procedures in the University Hospitals and Clinics by staff in Guest and Patients Services. 2. Facilitates access for patients, employees and Physicians to UT Southwestern Ambulatory Clinics and Hospitals and utilities contacts developed by the Outreach Staff. 3. Uses clinical nursing experience and judgment in the application of procedures, techniques and practices to assess patient needs. 4. Serves as a resource person and role model to Guest and Patient Services employees. 5. Uses knowledge of HIPAA, Service Recovery, Complaints and Risk Management to address difficult, awkward situations in a supportive role with tact and diplomacy. Applies strong customer service skills and excellent personal interactions, with the ability to constructively interact with physicians, managers, and support staff and obtain University Hospitals and Clinics goals. 6. Takes ownership of solving problems or issues of importance to patients, physicians and employees. 7. Works with minimal supervision, adaptability and high tolerance for ambiguous work situations. 8. Uses computerized medical record (especially scheduling) to facilitate patient and physician access to UT Southwestern Hospitals and Clinics. 9. Communicates plans and organize work in a logical and efficient manner. 10. Works in a cooperative manner with staff in Guest and Patient Services as well as with physicians, managers and/or physicians office staff. 11. Performs other duties as assigned.
Comments	STRONG "TRAIGE AND CUSTOMER SERVICE" EXPERIENCE. EPIC and or Electronic Charting/Medical records preferred.