| Posted Date |
Thu May 07, 2009 |
| Closing Date |
Wed May 13, 2009 or until filled |
| Salary |
* Negotiable * |
| FLSA Status |
Non-exempt |
| Department |
Information Resources - Client Services |
| Job Category |
Information Technology |
| Hours |
24X7 VARIABLE SHIFTS-NIGHTS & WEEKENDS. |
| Requisition Number |
09002245 |
| Position Number |
25300 |
| Experience & Education Required
(any one of the following): |
1. High school graduation or GED equivalent and four (4) years
experience in computer environment including at least two (2) years
experience providing technical computer support to customers.
|
| Skills And Abilities |
Effective Communications Skills
Personal Computer
Customer Service
|
| Security |
This position is security-sensitive and subject to Texas Education
Code §51.215, which authorizes UT Southwestern to obtain
criminal history record information.
|
| Job Duties |
1. Responds to phone requests received by client services center
from university staff and faculty for assistance with problems in
areas of computer hardware, software, information systems, and/or
telecommunications.
2. Monitors pending requests to ensure prompt resolution of client
problems.
3. Maintains records and status of activities.
4. Keeps abreast of current developments and changes in computer
hardware, software, information systems, and telecommunications.
5. Resolves occasional computer, telecommunications, or systems
problems on-site.
6. Follows-up on resolved client contacts.
7. Performs other duties as assigned.
|
| Comments |
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