| Job Duties |
1. Performs and supervises routine and complex preventive maintenance,
testing, and repair with respect to computer hardware and software
problems, networking, audiovisual, and/or telecommunications.
2. Provides direct supervision to technical support specialists,
computer trainers, and help desk reprensentatives; trains new
employees; handles day-to-day and complex questions from direct
reports.
3. Resolves complex systems or computer related problems, including
coordination beween users and components of local area network.
4. Installs software, audiovisual, personal computers, printers, and
other peripherals as directed or requested by users.
5. Prepares recommendations for modifications or additions to
personal computer systems, hardware components, and software
applications; researches costs, market options, and trends
available to meet user needs; keeps abreast of new and modifies
hardware and software.
6. Troubleshoots routine and complex technical problems and supports
university Help Desk as required.
7. Functions as liaison between Information Resources and designated
departments for ongoing and special projects, including ensuring
users are adequately supported, developing documentation,
recommending improvements, implementing new releases and features,
and attending committee meetings.
8. Evaluates and resolves system configuration and ensures effective
use of hardware resources.
9. Creates, maintains, and submits various reports, such as
equipment failure reports, repair records, and data sheets
relative to each user request need.
10. Designs web page text and visual content, navigational links, and
page layout; consults with users to determine web needs and
recommends solutions.
11. Writes code using HTML, Dynamic HTML, Java, Javascript, Visual
Basic, Perl, or Common Gateway Interface (CGI).
12. Performs other duties as assigned.
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| Comments |
Supervise 3 to 5 people in daily support of medical curriculum classes,
administrative & executive events to ensure proper equipment and produc-
tion support. Must have experience in a supervisory role in an A/V en-
vironment. Coordinates various projects and programs for section ensur-
ing all tasks are completed by established deadlines, procedures and to
ensure quality customer service is provided for faculty and staff. Work
simultaneously on multiple projects, routine course work and meetings.
Ability to think and work independently, meet deadlines, extreme atten-
tion to detail and analyze, prioritize tasks. Highly effective communi-
cation and customer service skills are essential for this position.
Hours Monday-Friday but must be available for off hours including even-
ings and weekends. Performs other duties as assigned.
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